As the owner of your pets, it is your responsibility to provide up-to-date and accurate vaccination records PRIOR to your pet's stay with us, at least 72 hours in advance. Additionally, you are required to keep a Visa or Mastercard on file through the Owner Portal.
Learn more about our required documentation here.
Food for Fido
Food MUST be pre-portioned in labeled bags only.
We will not accept any loose food in original food bags or in food containers, tupperware, etc. We are asking that ALL food be individually pre-portioned and LABELED DAILY in plastic or paper bags. If necessary, ziplock bags will be available at a flat charge of $5.00 for customers to pre-bag food during their check-in. No tupperware will be accepted.
Learn more about our feeding guidelines here.
Only the EXACT amount of individually packed and labeled medication will be accepted. Necessary medication administration during your pet's stay is included in the nightly boarding fee.
Learn more about our medication guidelines here.
We no longer accept personal items, including the following: toys, bones, beds, blankets, food containers, dishes, buckets, food scoops, and leashes. Leashes will be returned to the owner during drop-off and will not be kept.
Learn more about personal item restrictions here.